You are entitled to a refund or replacement if you receive an item purchased on houseofgoodness.com.au that:
• is damaged and/or broken
• is faulty
• is incorrect
Please contact us via the our contact form within 48 hours of receiving of goods to discuss your concerns. We will respond to you as soon as possible to remedy issues by a replacement or refund. Please note delivery fees are non refundable and is at the buyer’s cost.
Please note that refunds and exchanges will not be provided on e-gift card purchases.
If you are dissatisfied with a frozen product, please make contact with the retailer that you purchased the product from for a replacement or refund. Alternatively you can contact us directly using our contact form.